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Privacy Policy

At BuyCorrosionX.com, we appreciate your business, and we know from experience the decision-making process involved in sharing personal and credit card information when purchasing products online. The purpose of our Privacy Policy is to outline for you what we do with your personal information and to give you some options regarding your personal records.

How We Use Your Information

Any personal information you share with us online—which could include your full name, full address, email address, phone and fax numbers, and credit card number—is not sold or rented. Period. Any personal information given online for product purchases is supplied to the appropriate manufacturer in the form of a shipping order only to process that order. Our sites does not take nor store credit card information in order to meet the mandatory Payment Card Industry (PCI) Compliance.

When you enter our shopping cart, the personal information you provide is in an area that is not secure until you continue on to the Payment Information page. From this point until your transaction is complete, you will see a "Security Alert Box" advising you that you are in a secure area.

You may cancel your order at any time before submitting payment information by selecting Cancel from any previous page in the Checkout process or by closing your browser. Once you submit payment information on the order form, your order is recorded in our system.

The information we retrieve from the site is used only to process your order. When it comes into our site, it is saved to a secure location that is only accessible to BuyCorrosionX.com and you via user names and passwords. Credit Card information is not stored in our database; one print copy of your order is made when the order is first taken from the database. This copy is used to facilitate the issuance of credit, if necessary, and for tax purposes only.

ClickCartPro, the program that runs our shopping cart (under license from Kryptronic, Inc., will occasionally require repairs or updates to keep it running accurately and efficiently. At that time a temporary password is set so a programmer can access the program's administrative files.

Our commitment to children's privacy is important to us. For that reason, we do not collect or maintain information from those site visitors we actually know are under 13 years of age. Additionally, no part of this site is designed to attract anyone under 13 years of age.

From time to time we email our customers—using only first names and email addresses—information about "Special Deals" or "New Products" from our Shopping Mall that we believe may be of interest to you. You may update your email address in our Mailing list online.

Again, we do not rent or sell customer personal information!

Walk-Away Clause

In order for us to fulfill your order(s), we need to share some of your personal (not credit card) information with outside parties such as fulfillment houses or manufacturers. If you do not want this information shared with them, we will be unable to fill your order.

Periodically we send emails to our customers announcing "Special Deals" or "New Products" in our Shopping Mall. If you would prefer not to receive such emails, please send us an email with "Remove" in the subject line.

To change or update your personal information or to review your records, login to your Customer Account, send us an email at customerservice@buycorrosionx.com, or call us at 877-378-0065 between 8:30 a.m. and 3:00 p.m. Pacific time (Monday - Friday). We are happy to assist you in any way we can.

There is no fee associated with this service.

Ordering by Phone

Our site meets the mandatory Payment Card Industry (PCI) Compliance, which is in place to protect customers' private information for orders both online and in office. When you place an order online through our site, your credit card information is not placed on the site, nor is it stored. Rather, when you are ready to commit to your order (i.e., submit payment), you'll be taken offline to our secure PCI Compliance processing gateway, Authorized Net, where your credit card information will be verified and authorized in the amount of the ordered placed.

To meet mandatory PCI Compliance in our office, we will no longer take credit card over the phone so as to not be in direct contact with our customers' credit card information. But still call us as we can send PayPal Invoices for orders taken over the phone.

Because BuyCorrosionX.com meets PCI Compliance, you can rest assured that your personal data is protected when making an online order with us. We encourage you to protect your credit card information by placing your order online and not by phone or fax. We apologize in advance if this causes any inconvenience, but we feel your personal data is best protected when you are in control of that information and not us. We look forward to your online order.

If you have any questions about the product before placing your order, please feel free to contact us at 877-378-0065 between 8:30 a.m. and 3:00 p.m. Pacific time (Monday – Friday) and we'll be happy to answer any questions you might have.

Return Policy

To learn about our Return Policy and how it works before ordering products, click here.

Our Guarantee

We want you to have a great experience when you purchase products from us. If, for any reason, you are not satisfied with the merchandise, receive a damaged or defective product, want to change personal information, or have any other comments, please email us at customerservice@buycorrosionx.com, or call us at 877-378-0065 between 8:30 a.m. and 3:00 p.m. Pacific time (Monday - Friday), or write to us using the address below.

Previous revisions 05/20/08 and 11/14/10. This Privacy Policy notice takes effect as of 07/04/14.

The Software Developer's Privacy Statement

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

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